We want you to be happy with your purchases. If you are dissatisfied for any reason, you may return most purchases within 30 days for a complete refund.
- We will pay the cost of return shipping for any item that is unsatisfactory due to our fault. You will be expected to pay shipping costs to return items that are being returned for other reasons.
- Cremation Urns are a very special item with very special significance. We cannot accept a returned cremation urn if the cremated remains have been placed inside.
- There are no returns accepted for items which are customized or personalized (i.e., memory cards, engraved items, etc.)
- To return an item, you must first contact us by telephone or email and receive a Return Authorization. No refunds or returns will be accepted without a Return Authorization or after 30 days.
Once an approved returned item has been received by us we will refund the purchase price of that item by the same payment method used for purchase.